Maintenance & support
Decision brief for Maintenance & support
Choose maintenance with an SLA when your system is already in production and you need monitoring, backups, and incident response without a rebuild. If the system is still an idea or prototype, start with a clear build first. Maintenance fits teams that want weekly stability, not a full rewrite.
BarmajTek maintenance with an SLA covers monitoring, backups, and incident response for systems already live. The Clinic Tek case study records a live multi-tenant product with daily backups and a data-export path, while the product page shows what must stay available to clinic operators. That is the kind of operating evidence to request before a maintenance contract. Define response time by severity, backup location, restore-test frequency, the maintenance window, and the rollback path. Separate incident repair from feature development so the SLA does not become a silent rebuild. If the system is still an idea, start with a build service; if it is operating and needs stability with a named owner, maintenance is the right decision. Takeover begins with an inventory of repositories, servers, domains, certificates, databases, queues, scheduled jobs, and provider keys. We establish a monitoring baseline and test that an alert reaches a named person rather than an abandoned inbox. The incident plan must cover escalation, communication, evidence preservation, and rollback, with a review after each significant event. A backup is not accepted merely because its job reports success; restoration is rehearsed in an isolated environment and records are compared. Security updates receive regression tests and staged release so a small patch does not become an unannounced outage.
